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Shipping & Delivery

ServiceDelivery Time
STANDARD SHIPPING UAE1 -3 Days


International Shipping

Shipping will be automatically calculated at the checkout page when both the delivery destination and service option is selected. The shipping charges will be added to your final bill. International order will be delivered within 5 - 30 business days.

Countries We Ship To

We Ship WORLDWIDE!
Delivery of all orders will be to the registered address of the buyer as per your My Town Stor Account, unless otherwise specified at the time of check out. My Town Stor is not responsible for any damage to the order while in transit to the buyer.

Customs/Duties

Note that all applicable custom fees, taxes and duties are the sole responsibility of the customer. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country: you may want to contact your local customs office for further information.

Currency

All prices listed on our site are in UAE Dirhams.

Policy and Terms

By placing an order at My Town Sto you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to My Town Stor. This also applies to any shipments that are refused by you at delivery.

Payment Options

We accent Visa, Master Card. We do not accept personal checks, cash on delivery or direct bank transfers.

Contact Customer Care:

Email us at: mytown_dubai@hotmail.com

 

Returns And Exchanges 

 

Returns 


Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Mytown_dubai@hotmail.com and send your item to: My Town Store, P.O.Box:56555, Dubai, UAE, Dubai DU, United Arab Emirates. 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange. 

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

(Refunds if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
 If you are approved, then your refund will be processed as an online credit valif for six months.
Shipping 
To return your product, you should mail your product to: My Town Store, P.O.Box:56555, Dubai, UAE, Dubai DU, United Arab Emirates 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.